Jeff Owens CSP, CTM, CVP

Former Hostage Negotiator, Conflict Communication Expert, Hall of Fame Speaker (+1 808-367-3210)

Travels from Honolulu Hawaii, USA

Audience Feedback

# of feedback responses

Attendees Find Valuable

# of attendees over # of events

Would See Again

# of attendees over # of events

Talks Given

# of event type over # of events

Speaks on:

Organizational Culture

Workplace Conflict

Crisis Intervention

Influential Leadership

Personal Safety

Speaks to:

Associations & Membership Orgs

Community Association Management Professionals

Small & Medium Businesses (SMBs)

Formats:

Keynote

Breakout

Certified Speaking Professional

Speaker Hall of Fame Inductee

Certified Threat Manager

Audience members say

Jeffrey transforms conflict into collaboration with his potent blend of hostage negotiation expertise and executive leadership experience. His down-to-earth yet professional style captivates audiences, with participants describing sessions as "engaging and interactive" experiences. Drawing from real-world crisis situations, he delivers immediately actionable tools like the "Trinity of Respect" and "Why, What, and How formula" that leave attendees feeling enlightened and empowered to navigate difficult people and challenging workplace dynamics. Organizations hire Jeffrey to create cultures of respect and safety. His presentations spark profound introspection, with one participant sharing, "Jeff was amazing and made me take a good look into myself and how I react to conflict with others," while another noted they were "engaged the whole time" and "didn't want it to end." Attendees consistently achieve enhanced emotional regulation, improved listening skills, and strengthened professional confidence that extends far beyond the workplace into their personal lives.

Key Audience Outcomes

Participants gained practical tools for immediate use in conflict resolution.
Attendees developed a new perspective and a wealth of knowledge applicable to both professional and personal lives.
Managers felt more equipped to handle difficult situations with calmness and respect.
Individuals experienced personal introspection, leading to better understanding of their reactions and behaviors.

Jeff's Bio

Jeff Owens, CSP, CTM, is a keynote speaker, former hostage negotiator, and executive leader who works with leaders and people at all levels to reduce conflict, increase influence, strengthen collaboration, and build high-performing cultures grounded in trust and respect. Organizers choose Jeff for his professionalism, adaptability, and ability to deliver relevant, high-impact programs that connect with audiences and provide actionable takeaways. He is a Certified Speaking Professional (CSP), the speaking profession’s highest earned designation, and a Certified Threat Manager (CTM), with expertise in behavioral threat assessment and violence prevention. Jeff created The Power of Respect Framework™, a proven decision model built from his experience as a hostage negotiator, executive leader, and human interaction expert. The framework improves communication, influences behavior and performance, and drives better outcomes in high-pressure and everyday interactions.

TYPICAL FEE

Private

Varies based on date, location, and engagement type

What you will receive

A detailed quote with pricing, availability, add-ons, and travel info that's ready to share with your team.

Jeff Offers the Following Talks

Organizational CultureInfluential Leadership

The Power of Respect for Organizational Success: A Hostage Negotiators Insights

Learn practical concepts that increase leadership influence, team cooperation, and organizational success.
Reduce management headaches, decrease inappropriate behaviors, improve employee engagement, retention, and productivity
Understand how civility can be integrated into the organizational culture to improve harmony, acceptance, communication, and cooperation.
Manage Difficult Conversations, Hi-Stress Situations, Hi-Stakes Human Interaction.

60 - 90 minutes

Workplace Conflict

Chaos to Calm: Actionable Strategies to Manage Aggressive Behaviors in the Workplace

Gain insights into why people become aggressive
Learn to recognize warning signs and cues
empower you with the confidence to hBe empowered to handle hostile interactions calmly and effectively and manage situations from chaos to calm.
Manage Difficult Conversations, Hi-Stress Situations, Hi-Stakes Human Interaction.

Crisis InterventionPersonal Safety

Workplace Violence: Policy is Not Enough

Understanding the essential components of an workplace violence prevention program
Insight into risk factors, reporting procedures, and response protocols
The why, what, and how of creating and operationalizing a Threat Assessment Team
Training concepts to build a culture of safety, respect, and proactive employee involvement

Organizational CultureWorkplace Conflict

Creating a Culture of Civility: The Power of Respect™ - Turning Conflict Into Cooperation

Learn practical concepts that increase employee civility, acceptance, and cooperation.
Understand how civility can be integrated into the organizational culture to improve harmony, acceptance, communication, and cooperation.
Reduce management headaches, decrease inappropriate behaviors, improve employee engagement, retention, and productivity
Manage Difficult Conversations, Hi-Stress Situations, Hi-Stakes Human Interaction.

Jeff's Links and Media Mentions

@jeffrey.b.owens

jeffrey-owens-csp-ctm-cvp